Tag Archives: John Seddon

Essential Services Laboratories

If you’ve read John Seddon you will know that the front office – back office arrangement will be a disaster.  It may have been sold promising economies of scale and a new computer system, neither of which will work out … Continue reading

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FiLM 2016 – The case against ISO continues

John Seddon spoke at Frontiers in Laboratory Medicine 2016. Let’s hope the people who weren’t there also take note. The case against ISO continues John Seddon Written and prepared for FiLM 2016 ‘Quality’ is set to sub-optimise Pathology Services: It’s the law! … Continue reading

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Safety don’t have much to do with it: Food safety audits are just what retailers wanted

Doug Powell explains one reason why some people love their bureaucracy: “How did passing an audit become a substitute for actually building a risk-based food safety program?”… “– back in the late 1990s, as fresh fruit and vegetable outbreaks took … Continue reading

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The Constructual Law – free flow is good

ISO management standards were conceived as a barrier to the free flow of work.  They civilianised military Command and Control management.  Quality (meaning record-keeping) was the justification.   The cult of accreditationism directs the unemployed into working as inspectors and … Continue reading

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Morris dancers smashed by red tape

John Seddon told us, “Without market-place coercion ISO 9000 would have withered long ago, for it has little inherent value. The problems are deeper than the madness portrayed in early reports (Oxford city council insisting Morris Dancers get registered to … Continue reading

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The Lean Toolhead Collection

You will have read articles in professional bulletins about how Lean has improved pathology services (if not, Google it).  The Systems Thinking Review has published a collection of articles and videos on how it doesn’t: The Lean Toolhead Collection.

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ChemistryDaily’s summary of ISO 9000 criticisms

The article cited below has vanished from its original URL but may be read at The Wayback Machine: http://web.archive.org/web/20070712001002/http://www.chemistrydaily.com/chemistry/ISO_9000 ChemistryDaily summarises criticisms of ISO 9000 thus: Criticisms of ISO 9000 Criticisms of ISO 9000 generally concern inappropriate misapplication or extension … Continue reading

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Any Qualified Provider: NHS Basics

The Witch Doctor envisages young lady doctors being shunted around clinics to provide staff cover and a bit of diagnostic sense.  This may keep the “Competent Clinical Decision Makers” of the coming order from making too many mistakes.  Undoubtedly this … Continue reading

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Down the memory hole: The Case of the Vanishing Adjudication

The Buildfreedom.com website cited below has vanished, just like the vanishing ASA adjudication against the BSI that it reported.  Fortunately, the reference can still be found with The Wayback Machine. http://web.archive.org/web/20140713190437/http://buildfreedom.com/content/reciprocality/r1/example.html Buildfreedom.com tells a curious tale in which the BSI’s … Continue reading

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Systems or brains?

The inspectors think that assuring the management system is ISO-compliant will assure the output quality.  However, John Seddon’s evidence says, “- in most systems, as much as 95% of performance can be attributed to the system (the design and management … Continue reading

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