Tag Archives: customer survey

>90% say accreditation delivers benefits…but…

Authors employed by bodies including the US Public Health Accreditation Board (PHAB) have written that >90% of public health departments the PHAB accredits report benefits that might have been expected. This sounds a lot like ISO accreditation although the details of the … Continue reading

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What I learned from Steve Jobs

Guy Kawasaki has written What I learned from Steve Jobs and it is discussed at MacDailyNews. “The top 12 lessons I learned from Steve Jobs: 1. Experts are clueless 2. Customers cannot tell you what they need 3. Jump to … Continue reading

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