Roy Costa has written in Making Room for the Human Element in Food Safety Auditing regarding audits of the US food industry,
“To expect a firm operated by a husband and wife, for example, to document every conversation about food safety or have detailed job descriptions is an unrealistic expectation and adds nothing to the safety of the products produced.
“A tiered system is probably not possible given the way our third-party standards are developed, but placing small operations — a major portion of the food industry — in an unfair situation is not acceptable.
“The inability of an auditor to deal with human elements in the audit process makes a fair determination of conformance with the standard impossible. Rigid, inflexible rules, when they exist just for the sake of rules, are distasteful to everyone concerned and cheapen the value of our service to the industry.“
Readers have added,
But the ISO system prevents the flexibility to be proportionate.
What matters to the quality cartel is the continued use of unnecessary records to provide audit fodder that supports the misconceived inspection system. Much of it is not useful. Which makes it waste.