Accreditation to ISO management standards is sold as “delivering confidence”.
Inspection is implied to be the source of quality. But in fact, all that it guarantees is failure.
Each inspection finds failures that it “assessors” failed to find last year. Things that customers never noticed. Things that didn’t stop customers being so satisfied they kept coming back. Things that were quite unimportant. Weeks or months later they have been fixed. But in a few months, assessors will find more. All year long, accreditation is maintained. The process is a sham.
Accreditation assures that services have been and will be delivered despite ongoing non-compliances.
Yet the inspection cartel tells us that non-compliances with the periodically-revised – and therefore imperfect – ISO management standards are what prevents quality.
The assessors pretend they are inspecting in quality.
We pretend to believe them.
A third of our capacity is wasted in the process.
The government assures the inspection cartel its monopoly, supposedly to boost the economy, cut red tape and encourage trade. It’s no different from the usual result of government action – it achieves the opposite of the intention that was stated.
Compliance or non-compliance, customers don’t notice any increase in quality.
Because it never was about quality, only about doing inspections.
Failure is not the road to success in accreditation. Success is not an option: only perpetual failure guarantees perpetual inspection.
Mad, isn’t it?