…to see that it’s not only the police and NHS affected by the probophilic, command and control mindset of obsessive management.
But Sector Inspector Simon Guilfoyle has written Intelligent Policing How Systems Thinking Methods Eclipse Conventional Management Practice
Does any of this sound familiar?
Flaws in the management models recently imposed on the police service:
Officers have to waste time on arbitrary targets and misguided audit and inspection regimes.
Performance measurement forces officers to compete with one another to ‘win’.
Wrong measures lead to wrong policies and wrong priorities.
Badly designed processes damage service delivery and fuel increasing bureaucracy.
Failure to understand waste and rework and failing to get things right first time.
‘Cost cutting’ via shared services, economies of scale and joint ‘back offices’ has increased costs.
Officers are demoralised by ‘fixes’ that prevent them serving and protecting the public.
The Systems Thinking blueprint for policing:
- serves the public better
- improves decision-making
- makes better use of police resources
- improves performance
- reduces waste and delays
- builds trust
- improves morale
- AND saves money.
It might work outside policing too:
Here is the publisher’s description of the book:
How Systems Thinking Methods Eclipse Conventional Management Practice
Simon GuilfoylePolicing is at a crossroads. At a time of unprecedented cuts and increasing levels of demand, the British police service (like many others around the world) faces huge challenges. Under the most radical reforms the police service has ever experienced, its leadership is looking for new approaches that can maintain levels of service delivery and secure efficiency, accountability and public confidence.But recent history shows that applying private sector business models to the public sector often generates hidden costs and unintended consequences that damage productivity and morale. The health service, social services and local government across the board have been profoundly damaged by a culture of targets centralisation, back office expansion, economies of scale and so on. In spite of this experience, in the UK and elsewhere, reform programmes and prevailing management practices still seek to enforce approaches that have demonstrably failed.In Intelligent Policing, Simon Guilfoyle proposes a simple and elegant solution that refocuses organisational activity on the service user (the general public). Drawing on his own extensive experience as a police officer, he uses a range of evidence to explore the possibilities that systems thinking offers. Using detailed examples, he shows how a systems-based approach can bring greater efficiency, improved service delivery, enhanced morale and reduced cost.The practices and models proposed in the book can all be implemented immediately and the author points out that senior police leaders and policy makers now have the perfect opportunity to make lasting improvements today that will resonate throughout policing and leave a positive legacy for the future.
The ideal leaving present for a manager!