“Credibility of ISO 9001 – In general, the perception of accredited certification to ISO 9001 in the region is positive.”
Read it here. Your tax money paid for it – somebody should. Dozens of pages showing how interviewees say the things expected after spending a lot of time and money on ISO 9001. Not much buyers’ remorse in the face of the cartel’s interviewers.
The study focused on the Asian region and involved a survey, interviews with purchasers, and one-day visits to certified organisations. No bias here then! As usual it was done entirely within the cartel’s ideology. No peer review that would expose the ISO methodology to the standards demanded of pharma products. Certainly no randomised double-blind trial of whether accreditation produces any improvements that aren’t due to coincidental changes and associations.
There are some jems (not many) like,
“Accreditation was generally considered to be important (despite the low level of awareness of what accreditation actually means).” (p47)
How meaningful is that?
The report shows how to ask survey questions in order to get the opinions you want. Survey as marketing. Read Bernays’ Propaganda.
Instead, ask the more relevant question of customers, What improvements of value do you notice since accreditation? It won’t tick so many boxes on a Likert scale.
The report even speculates on developing
“- sanctions (increased accreditation surveillance?) that might be imposed for certification bodies whose certified clients perform badly !”
There is no end to this parasitic bureaucracy and the report may provide false support that convinces some who should know better.
Ref: ISO 9001—Its relevance and impact in Asian Developing Economies. Based on Project TE/RAS/09/003 A survey covering quality management system development, certiﬁcation, accreditation and economic beneﬁts. Austria: UNIDO. 2012.