Is your laboratory still benchmarking or has the money run out for visiting other labs?
Take heart; it only enshrines mediocrity. Yes!
You’d be better looking at how to improve your own service rather than looking at other other people’s. Nobody works quite the same way, or measures, or costs identically. Benchmarking will wrongly put the focus on unit costs. This will escalate costs.
John Seddon explains why it makes things poorer: Benchmarking – the fast route to mediocrity… and worse.